Nortel 920-316 Exam Information and Actual Questions

  • Exam Code/Number: 920-316
  • Exam Name/Title: SCCS/Express/TAPI/Web Client/Agent
  • Certification Provider: Nortel
  • Corresponding Certification: NCSS
  • Exam Questions: 69
  • Updated On: Jun 17, 2026

920-316
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Nortel
920-316 Exam
SCCS/Express/TAPI/Web Client/Agent

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Nortel 920-316 Exam Overview:

Certification Vendor:Nortel
Exam Name:SCCS/Express/TAPI/Web Client/Agent
Exam Number:920-316
Related Certifications:Other Nortel NCSS exams
Exam Format:Multiple choice
Available Languages:English
Real Exam Qty:69-77
Sample Questions:Nortel 920-316 Sample Questions

Nortel 920-316 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Configuration and Troubleshooting- Installation and Setup
  • 1. Server and client installation practices
  • 2. Network and protocol settings
- Troubleshooting Techniques
  • 1. Diagnosis of common issues
  • 2. Logs and monitoring tools
Topic 2: Symposium Communication Server Components- Symposium Express Overview
  • 1. Express architecture and features
  • 2. Integration with SCCS
- TAPI (Telephony API)
  • 1. Voice application interfacing
  • 2. TAPI configuration and support
Topic 3: Web Client and Agent Functionality- Agent Services
  • 1. Agent workflow and tasks
  • 2. Client connectivity options
- Web Client Interfaces
  • 1. User interface features
  • 2. Web-based administration


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