Nortel 920-183 Exam Information and Actual Questions

  • Exam Code/Number: 920-183
  • Exam Name/Title: Callpilot RIS.5.0 System Administrator
  • Certification Provider: Nortel
  • Corresponding Certification: NCSS
  • Exam Questions: 56
  • Updated On: Oct 13, 2026

920-183
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Nortel
920-183 Exam
Callpilot RIS.5.0 System Administrator

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Nortel 920-183 Exam Overview:

Certification Vendor:Nortel
Exam Name:CallPilot Rls.5.0 System Administrator
Exam Number:920-183
Real Exam Qty:56-68
Exam Duration:90-120
Available Languages:English
Exam Format:Multiple Choice Questions (MCQ)
Related Certifications:Nortel NCSS Certification Track
Nortel CallPilot Administration
Recommended Training:Nortel CallPilot training courses (legacy/archived providers)
Exam Registration:Nortel certification information (legacy)
Sample Questions:Nortel 920-183 Sample Questions
Exam Way:Typically computer-based exam (online or authorized test center depending on provider availability at the time of certification)
Pre Condition:Basic knowledge of telephony systems and Nortel PBX/CallPilot administration is recommended.
Official Syllabus URL:https://www.nortel.com

Nortel 920-183 Exam Syllabus Topics:

SectionObjectives
CallPilot Services- Automated attendant features
  • 1. Call answering scripts
    • 2. Menu tree configuration
      - Voice messaging services
      • 1. Greeting and notification settings
        • 2. Voicemail system configuration
          System Administration- User and mailbox management
          • 1. Mailbox creation and configuration
            • 2. User permissions and access control
              - System configuration
              • 1. Voice messaging configuration
                • 2. Time/date and system parameters
                  Maintenance and Troubleshooting- System diagnostics
                  • 1. Log analysis and system monitoring
                    • 2. Fault isolation procedures
                      - Backup and recovery
                      • 1. System backup procedures
                        • 2. Restore and disaster recovery
                          CallPilot System Architecture- CallPilot hardware and system components
                          • 1. Server architecture overview
                            • 2. Telephony integration with Nortel PBX
                              - Software and operating environment
                              • 1. CallPilot Rls.5.0 software features
                                • 2. System services and processes
                                  Telephony Integration- Dial plan and extensions
                                  • 1. Call forwarding and voicemail routing
                                    • 2. Extension mapping
                                      - PBX integration
                                      • 1. Nortel Meridian / BCM integration concepts
                                        • 2. Call routing and call answering rules


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