Nortel 920-178 Exam Information and Actual Questions

  • Exam Code/Number: 920-178
  • Exam Name/Title: Nortel Contact Center Rls. 7.0 Sales Engineering
  • Certification Provider: Nortel
  • Corresponding Certification: Nortel Other Certification

920-178
FREE EXAM DUMPS QUESTIONS & ANSWERS

Nortel
920-178 Exam
Nortel Contact Center Rls. 7.0 Sales Engineering

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Nortel 920-178 Exam Overview:

Certification Vendor:Nortel
Exam Name:Nortel Contact Center Rls. 7.0 Sales Engineering
Exam Number:920-178
Available Languages:English
Real Exam Qty:100
Exam Format:Multiple Choice
Related Certifications:Nortel Contact Center Multimedia Rls. 7.0 Implementation (920-176)
Nortel Contact Center Manager Rls. 7.0 Install and Config (920-174)
Nortel Contact Center Rls. 7.0 Administration & Scripting (920-177)
Nortel Contact Center Rls. 7.0 Technical Support (920-173)
Exam Way:Typically computer-based testing (CBT) at authorized testing centers or proctored online delivery depending on region.
Pre Condition:Recommended experience with Nortel Contact Center solutions and related Communication Server 1000 systems.

Nortel 920-178 Exam Syllabus Topics:

SectionObjectives
Solution Design for Contact Center- High-level system design and sizing
- Customer requirement analysis
- Integration with Nortel Communication Server 1000
Contact Center Sales Engineering Fundamentals- Nortel Contact Center Rls. 7.0 architecture overview
- Solution positioning and product portfolio understanding
Implementation Considerations- Scalability and redundancy concepts
- Network requirements and infrastructure planning
Contact Center Applications- Reporting and analytics basics
- IVR and self-service solutions
- ACD and call routing concepts


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