Nortel 920-177 Exam Information and Actual Questions

  • Exam Code/Number: 920-177
  • Exam Name/Title: Nortel Contact Center Rls. 7.0 Administration & Scripting
  • Certification Provider: Nortel
  • Corresponding Certification: Nortel Other Certification

920-177
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Nortel
920-177 Exam
Nortel Contact Center Rls. 7.0 Administration & Scripting

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Nortel 920-177 Exam Overview:

Certification Vendor:Nortel
Exam Name:Nortel Contact Center Rls. 7.0 Administration & Scripting
Exam Number:920-177
Available Languages:English
Related Certifications:Nortel Contact Center Rls. 7.0 Sales Engineering
Contact Center Multimedia Rls. 7.0 Implementation
Nortel Contact Center Manager Rls. 7.0 Install and Config
Nortel Contact Center Rls. 7.0 Networking
Exam Way:Authorized testing center (onsite) through Nortel's certification program.
Pre Condition:No official prerequisite publicly specified; recommended to have experience with Nortel Contact Center Release 7.0 administration and scripting.
Official Syllabus URL:https://app97.nortelnetworks.com/cgi-bin/teds/cs/maintc.jsp?category=12&level=2&subcategory=12

Nortel 920-177 Exam Syllabus Topics:

SectionObjectives
Contact Routing and Scripting- Scripting concepts
  • 1. Variables and expressions
  • 2. Decision and routing logic
  • 3. Script creation and modification
  • 4. Call flow design
Maintenance and Troubleshooting- System support
  • 1. Troubleshooting scripting issues
  • 2. Troubleshooting administration issues
  • 3. Backup and restore
  • 4. Log analysis
Contact Center Administration- System administration
  • 1. Resource administration
  • 2. Application configuration
  • 3. Queue and skillset management
  • 4. User and role management
Reporting and Monitoring- Operational reporting
  • 1. Historical reporting
  • 2. Real-time monitoring
  • 3. Performance analysis


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