Nortel 920-174 Exam Information and Actual Questions

  • Exam Code/Number: 920-174
  • Exam Name/Title: Nortel Contact Center Manager Rls. 7.0 Install and Config
  • Certification Provider: Nortel
  • Corresponding Certification: Nortel Other Certification

920-174
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Nortel
920-174 Exam
Nortel Contact Center Manager Rls. 7.0 Install and Config

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Nortel 920-174 Exam Overview:

Certification Vendor:Nortel
Exam Name:Nortel Contact Center Manager Rls. 7.0 Install and Config
Exam Number:920-174
Exam Format:Multiple Choice, Scenario-based Questions
Available Languages:English
Related Certifications:Contact Center Multimedia Rls. 7.0 Implementation
Nortel Communication Control Toolkit 7.0 Implementation
Nortel Contact Center Rls. 7.0 Administration & Scripting
Exam Registration:Nortel / Avaya legacy certification training information (archival references)
Exam Way:Computer-based exam (typically delivered via authorized testing centers or proctored online platforms depending on region)
Pre Condition:Recommended familiarity with Nortel Contact Center Rls. 7.0 architecture and basic telephony/VoIP concepts

Nortel 920-174 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Administration and Maintenance- Backup and recovery procedures
- Performance tuning and optimization
- Monitoring and troubleshooting
Topic 2: Deployment and Operations- Production deployment steps
- Operational best practices
- System updates and patch management
Topic 3: Installation of Contact Center Manager- Software installation procedures
- License activation and validation
- Initial system configuration
Topic 4: Installation Planning and Prerequisites- Database and server dependencies
- System requirements and supported platforms
- Pre-installation planning and architecture overview
Topic 5: Configuration and Integration- Integration with Nortel Contact Center platforms
- User roles and system permissions
- CTI and telephony connectivity setup


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