Nortel 920-171 Exam Information and Actual Questions

  • Exam Code/Number: 920-171
  • Exam Name/Title: Nortel communication control toolkit(ncct)rls.5.0
  • Certification Provider: Nortel
  • Corresponding Certification: Nortel Other Certification

920-171
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Nortel
920-171 Exam
Nortel communication control toolkit(ncct)rls.5.0

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Nortel 920-171 Exam Overview:

Certification Vendor:Nortel Networks
Exam Name:NCCT RLS.5.0 920-171 Exam
Exam Number:920-171
Exam Format:Multiple choice
Related Certifications:Nortel Contact Center certification track
Nortel Communication Server certifications
Available Languages:English
Certificate Validity Period:Retired / No longer offered
Exam Way:Previously delivered via authorized testing centers (onsite computer-based exam)
Pre Condition:Recommended prior experience with Nortel Communication Server and contact center systems; no longer formally required as the certification is retired.

Nortel 920-171 Exam Syllabus Topics:

SectionObjectives
System Configuration and Administration- Monitoring and Maintenance
  • 1. System monitoring tools
    • 2. Troubleshooting and diagnostics
      - Toolkit configuration management
      • 1. Setup and deployment procedures
        • 2. Parameter and policy configuration
          Integration and Scripting- External system integration
          • 1. CRM and database integration concepts
            • 2. API and middleware connectivity
              - Script-based call control customization
              • 1. Workflow scripting principles
                • 2. Event-driven call handling logic
                  Nortel Communication Control Toolkit Overview- NCCT Architecture and Components
                  • 1. Integration with Nortel Communication Server platforms
                    • 2. Toolkit framework and system components
                      - Contact Center Applications
                      • 1. Customer interaction handling workflows
                        • 2. Agent and queue management concepts
                          - Call Control and Routing Logic
                          • 1. Routing strategies and rules configuration
                            • 2. Call processing fundamentals


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