Nortel 920-170 Exam Information and Actual Questions

  • Exam Code/Number: 920-170
  • Exam Name/Title: Symposium call center server 5.0 applicaiont Developer
  • Certification Provider: Nortel
  • Corresponding Certification: NCSS
  • Exam Questions: 76
  • Updated On: Oct 08, 2026

920-170
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Nortel
920-170 Exam
Symposium call center server 5.0 applicaiont Developer

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Nortel 920-170 Exam Overview:

Certification Vendor:Nortel
Exam Name:Symposium Call Center Server 5.0 Application Developer
Exam Number:920-170
Exam Format:Multiple Choice
Available Languages:English
Related Certifications:Nortel Certified Support Specialist (NCSS) - Symposium Call Center
Sample Questions:Nortel 920-170 Sample Questions
Exam Way:Pearson VUE/Authorized Nortel testing center (historical, retired exam)
Pre Condition:Typically intended for candidates with knowledge of Nortel Symposium Call Center Server 5.0 and application development concepts; no official prerequisite information is publicly available.

Nortel 920-170 Exam Syllabus Topics:

SectionObjectives
Database and External Integration- Data access and interoperability
  • 1. Database interaction
  • 2. External application integration
Call Processing and Routing- Call flow design
  • 1. Queue and skillset handling
  • 2. Call routing logic
Application Development Fundamentals- Symposium Call Center Server 5.0 architecture
  • 1. System components and interfaces
  • 2. Application development concepts
Deployment and Maintenance- Production implementation
  • 1. Maintenance and updates
  • 2. Application deployment
Testing and Troubleshooting- Application validation
  • 1. Performance and error analysis
  • 2. Debugging application logic
Application Scripting- Script creation and management
  • 1. Variables and expressions
  • 2. Decision and control structures


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