Nortel 920-167 Exam Information and Actual Questions
- Exam Code/Number: 920-167
- Exam Name/Title: NCSS-Contact Center RIS.6.0 Application Developer
- Certification Provider: Nortel
- Corresponding Certification: NCSS
- Exam Questions: 60
- Updated On: Oct 07, 2026
920-167
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Nortel
920-167 Exam
NCSS-Contact Center RIS.6.0 Application Developer
Nortel 920-167 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS-Contact Center RIS.6.0 Application Developer |
| Exam Number: | 920-167 |
| Exam Duration: | 90–120 |
| Available Languages: | English |
| Exam Price: | USD 125–150 (historical) |
| Related Certifications: | NCSS Contact Center |
| Certificate Validity Period: | 3 years |
| Passing Score: | Approx. 70–75% |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 60–72 |
| Sample Questions: | Nortel 920-167 Sample Questions |
| Exam Way: | Proctored at authorized test centers (Pearson VUE / Prometric historically) |
| Pre Condition: | None formally required; knowledge of Nortel Contact Center and software development recommended |
Nortel 920-167 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security, Troubleshooting & Optimization | 15% | - Authentication and access control - Debugging and performance tuning |
| RIS 6.0 Architecture & Overview | 20% | - System interfaces and protocols - RIS server components and deployment |
| Application Development Fundamentals | 25% | - Development environment setup - RIS API and SDK usage |
| Call Control & Routing Integration | 25% | - Real-time call event handling - Custom routing logic implementation |
| Reporting & Database Integration | 15% | - Data access and query mechanisms - Custom report generation |
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