Nortel 920-166 Exam Information and Actual Questions
- Exam Code/Number: 920-166
- Exam Name/Title: NCSS-Contact Center Multimedia Ris.6.0
- Certification Provider: Nortel
- Corresponding Certification: NCSS
- Exam Questions: 62
- Updated On: Oct 09, 2026
920-166
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Nortel
920-166 Exam
NCSS-Contact Center Multimedia Ris.6.0
Nortel 920-166 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS-Contact Center Multimedia Ris.6.0 |
| Exam Number: | 920-166 |
| Exam Format: | Multiple Choice |
| Related Certifications: | NCSS-Contact Center Manager RIs.6.0 Technical Support (920-163) NCSS-Contact Center Multimedia RIS.6.0 Application Developer (920-167) NCSS-Contact Center Manager RIs6.0 I & M (920-164) |
| Available Languages: | English |
| Sample Questions: | Nortel 920-166 Sample Questions |
| Exam Way: | Likely proctored through authorized testing partners (historically Prometric) |
| Pre Condition: | Foundational knowledge of Nortel Contact Center products and NCSS level competencies |
Nortel 920-166 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operational Tasks | - Reporting and Administration Tools |
| Topic 2: System Implementation and Configuration | - Server and Client Deployments - Domain Integration and Trust |
| Topic 3: Contact Center Multimedia Fundamentals | - Communication Control Toolkit Usage - Multimedia Contact Center Features - Open Queue Interfaces - Integration with Contact Center Manager |
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