Nortel 920-163 Exam Information and Actual Questions

  • Exam Code/Number: 920-163
  • Exam Name/Title: NCSS-Contact Center Manager RIs.6.0 Technical Support
  • Certification Provider: Nortel
  • Corresponding Certification: NCSS
  • Exam Questions: 63
  • Updated On: Oct 10, 2026

920-163
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Nortel
920-163 Exam
NCSS-Contact Center Manager RIs.6.0 Technical Support

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Nortel 920-163 Exam Overview:

Certification Vendor:Nortel
Exam Name:NCSS-Contact Center Manager RIs.6.0 Technical Support
Exam Number:920-163
Related Certifications:920-164 NCSS-Contact Center Manager RIs6.0 I & M
NCSS certification programs
Available Languages:English
Exam Format:Multiple choice
Real Exam Qty:63–75 (varies by provider)
Sample Questions:Nortel 920-163 Sample Questions
Exam Way:Onsite or arranged through testing provider
Pre Condition:Prerequisite knowledge of Nortel Contact Center Manager and basic network administration

Nortel 920-163 Exam Syllabus Topics:

SectionObjectives
Topic 1: Contact Center Manager Server Overview- Troubleshooting and Support
  • 1. Server connectivity problems
  • 2. Troubleshooting real-time display issues
- System Installation and Configuration
  • 1. Configuration tools and workflows
  • 2. Server prerequisites and setup
- Database and System Management
  • 1. Backup and replication considerations
  • 2. Database maintenance tasks


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