Nortel 920-131 Exam Information and Actual Questions
- Exam Code/Number: 920-131
- Exam Name/Title: NCSS-Symposium Express Call Center Installation and Maint 4.2
- Certification Provider: Nortel
- Corresponding Certification: Nortel Other Certification
- Exam Questions: 39
- Updated On: Oct 05, 2026
920-131
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Nortel
920-131 Exam
NCSS-Symposium Express Call Center Installation and Maint 4.2
Nortel 920-131 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS-Symposium Express Call Center Installation and Maint 4.2 |
| Exam Number: | 920-131 |
| Exam Price: | $125 USD |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Exam Format: | Scenario-Based, Multiple Choice |
| Real Exam Qty: | 39-51 |
| Related Certifications: | 920-130 - NCSS-Symposium Express Call Center 4.2 |
| Exam Registration: | Prometric (Legacy) |
| Sample Questions: | Nortel 920-131 Sample Questions |
| Exam Way: | Onsite at authorized test centers (originally Prometric) |
| Pre Condition: | None required; recommended prior knowledge of Nortel Symposium Express and telephony systems |
Nortel 920-131 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 30% | - Server installation and setup - Licensing and activation - Database configuration - Basic call center configuration |
| Topic 2: System Overview and Architecture | 20% | - Network and telephony integration - Symposium Express 4.2 components - Hardware and software requirements |
| Topic 3: Administration and Maintenance | 25% | - User and agent management - System monitoring and logs - Backup and restore procedures - Software updates and patches |
| Topic 4: Troubleshooting and Support | 25% | - Error diagnosis and resolution - Performance optimization - Call flow and connectivity problems - Common installation issues |
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