Nortel 920-130 Exam Information and Actual Questions
- Exam Code/Number: 920-130
- Exam Name/Title: NNCSS-Symposium Express Call Center 4.2
- Certification Provider: Nortel
- Corresponding Certification: NCSS
- Exam Questions: 57
- Updated On: Oct 08, 2026
920-130
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Nortel
920-130 Exam
NNCSS-Symposium Express Call Center 4.2
Nortel 920-130 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | NNCSS-Symposium Express Call Center 4.2 |
| Exam Number: | 920-130 |
| Available Languages: | English |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 57-62 |
| Exam Price: | $125 USD |
| Related Certifications: | NCSE NCTS NCDS |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Choice |
| Exam Registration: | Prometric Registration |
| Sample Questions: | Nortel 920-130 Sample Questions |
| Exam Way: | Onsite at Prometric testing centers |
| Pre Condition: | No formal prerequisites; recommended basic knowledge of Nortel telephony systems and call center concepts |
Nortel 920-130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Overview & Architecture | 20% | - Hardware and software requirements - System architecture and server roles - Symposium Express Call Center 4.2 components |
| Administration & Reporting | 15% | - Real-time monitoring - System administration tools - Backup and restore procedures - Historical reporting and statistics |
| Call Routing & Management | 25% | - Agent configuration and login - Vector Directory Numbers (VDNs) - Vector commands and scripting - Skill-based routing |
| Maintenance & Troubleshooting | 15% | - Common issues and resolution - System logs and alarms - Upgrades and patches - Performance tuning |
| Installation & Configuration | 25% | - License management - Database configuration - Integration with Meridian 1/CS1000 - Server installation and setup |
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