Nortel 920-118 Exam Information and Actual Questions

920-118
FREE EXAM DUMPS QUESTIONS & ANSWERS

Certification Vendor:	Nortel
Exam Name:	NNCSS-Symposium Call Center TAPVAgent install and Maint
Exam Number:	920-118
Exam Duration:	90 minutes
Related Certifications:	920-105 Symposium Call Center Server Installation & Maint 920-119 NNCSS-Symposium Call Center TAPI/Agent 920-106 NNCSS Symposium Call Center Exam
Passing Score:	70%
Exam Format:	Multiple Choice
Certificate Validity Period:	Retired
Available Languages:	English
Real Exam Qty:	50-62
Exam Price:	Retired / Not available
Sample Questions:	Nortel 920-118 Sample Questions
Exam Way:	Computer-based testing (formerly via Pearson VUE / Prometric)
Pre Condition:	NNCSS core knowledge or equivalent experience with Symposium Call Center products

Section	Weight	Objectives
Topic 1: Troubleshooting & Support	15%	- Connectivity and communication problems - Error resolution and recovery - Diagnostic tools and methods - Common installation and configuration issues
Topic 2: Maintenance & Administration	25%	- Backup and restore procedures - Software updates and patches - Log file management and monitoring - Routine maintenance tasks
Topic 3: Configuration & Integration	30%	- Integration with Symposium Call Center Server - Connection and protocol settings - TAPVAgent configuration parameters - TAPI interface setup
Topic 4: TAPVAgent Installation	30%	- System requirements and compatibility - Installation procedures - Pre-installation planning and preparation - Post-installation verification