Nortel 920-106 Exam Information and Actual Questions

920-106
FREE EXAM DUMPS QUESTIONS & ANSWERS

Certification Vendor:	Nortel
Exam Name:	NNCSS SYMPOSIUM CALL CENTER EXAM
Exam Number:	920-106
Exam Format:	Multiple Choice Questions (MCQ)
Real Exam Qty:	Approximately 76–173 (varies by exam version and provider materials)
Related Certifications:	NNCSS Symposium Call Center Server Install & Maintenance NNCSS Periphonics MPS 100 Technical Support NNCSS Periphonics MPS 100 Installation and Maintenance
Available Languages:	English
Sample Questions:	Nortel 920-106 Sample Questions
Exam Way:	Proctored certification exam (historically onsite/testing center-based; current availability may be discontinued as Nortel certification is legacy)
Pre Condition:	Typically intended for engineers with basic telecommunications and call center system knowledge; no formally standardized prerequisite published due to legacy certification status.

Section	Objectives
Topic 1: Call Routing & Operations	- Routing logic and call distribution 1. Traffic distribution in NCC environments 2. Call Routing Wizard usage
Topic 2: Troubleshooting & Maintenance	- System diagnostics 1. Multicast and real-time reporting failures 2. Agent Desktop Display and Web Client issues
Topic 3: Installation & Configuration	- Server setup and prerequisites 1. Windows server configuration and virtual memory settings 2. Terminal Services install mode requirements
Topic 4: Networking & Protocols	- IP networking for call center systems 1. TCP/IP configuration for ELAN and CLAN interfaces 2. Multicast communication and real-time data distribution
Topic 5: Symposium Call Center Architecture	- System components and server architecture 1. Web Client and Agent Desktop integration 2. Call center server roles (SCCS)