Nortel 920-105 Exam Information and Actual Questions
- Exam Code/Number: 920-105
- Exam Name/Title: NNCSS-Symposium Call Center Server Install. and Main
- Certification Provider: Nortel
- Corresponding Certification: NCSS
- Exam Questions: 52
- Updated On: Oct 12, 2026
920-105
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Nortel
920-105 Exam
NNCSS-Symposium Call Center Server Install. and Main
Nortel 920-105 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | NNCSS Symposium Call Center Server Install and Maintenance |
| Exam Number: | 920-105 |
| Related Certifications: | Nortel Networks Certification (NNCE / NNCSS Track) |
| Available Languages: | English |
| Exam Format: | Multiple choice |
| Sample Questions: | Nortel 920-105 Sample Questions |
| Exam Way: | Typically delivered via Nortel authorized certification/testing partners or legacy proctored exam systems. |
| Pre Condition: | Recommended experience with call center systems, telephony fundamentals, and Nortel Symposium architecture. |
Nortel 920-105 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Center Server Architecture | - Call routing and call processing fundamentals - Server roles and system architecture - Symposium Call Center components overview |
| Topic 2: Maintenance and Monitoring | - System monitoring tools and logs - Backup and recovery procedures - Performance tuning and optimization |
| Topic 3: Configuration and Administration | - Agent and skillset configuration - User and role management - Queue and routing configuration |
| Topic 4: Troubleshooting and Support | - System health verification - Common installation and runtime issues - Error diagnostics and resolution |
| Topic 5: Installation and Deployment | - Hardware and software prerequisites - Initial system configuration - Installation procedures for Symposium Call Center Server |
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