Nokia SDM_2002001040 Exam Information and Actual Questions

  • Exam Code/Number: SDM_2002001040
  • Exam Name/Title: SDM Certification - CARE
  • Certification Provider: Nokia
  • Corresponding Certification: Nokia Certification
  • Exam Questions: 121
  • Updated On: Sep 09, 2026

SDM_2002001040
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Nokia
SDM_2002001040 Exam
SDM Certification - CARE

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Nokia SDM_2002001040 Exam Overview:

Certification Vendor:Nokia
Exam Name:SDM Certification - CARE Exam
Exam Number:SDM_2002001040
Related Certifications:Nokia SDM Certification Track
Exam Duration:180 minutes
Real Exam Qty:80-120
Passing Score:70%
Exam Price:$125 USD
Certificate Validity Period:3 years
Available Languages:English
Exam Format:Scenario-Based Questions, Multiple Choice
Recommended Training:Nokia SDM CARE Official Training
Exam Registration:Pearson VUE Exam Scheduling
Nokia Learning Services Registration
Sample Questions:Nokia SDM_2002001040 Sample Questions
Exam Way:Online proctored or onsite at Pearson VUE authorized test centers
Pre Condition:No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes
Official Syllabus URL:https://learningstore.nokia.com/

Nokia SDM_2002001040 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Delivery Operations25%- Service desk operations and best practices
- Incident and service request management
- Change and release management processes
- Service continuity and disaster recovery
Topic 2: Customer Relationship Management25%- Communication and engagement strategies
- Handling complaints and escalations
- Building and maintaining customer relationships
- Customer satisfaction measurement and improvement
Topic 3: Service Quality & Performance Monitoring20%- Monitoring and measuring service performance
- Quality assurance and compliance
- Service reporting and metrics analysis
- Service improvement methodologies
Topic 4: Introduction to Service Delivery Management (SDM)20%- Customer requirements and expectations
- Service Level Agreements (SLAs) and KPIs
- Incident and problem resolution fundamentals
- Overview of SDM and role in customer support
Topic 5: Team Management & Leadership10%- Leadership for SDM roles
- Cross-functional communication
- Team development and motivation
- Managing service delivery teams


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