Microsoft MB7-848 Exam Information and Actual Questions

  • Exam Code/Number: MB7-848
  • Exam Name/Title: NAV 2009 Service Management
  • Certification Provider: Microsoft
  • Corresponding Certification: Microsoft Business Solutions
  • Exam Questions: 50
  • Updated On: Jul 26, 2026

MB7-848
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Microsoft
MB7-848 Exam
NAV 2009 Service Management

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Microsoft MB7-848 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics NAV 2009 Service Management
Exam Number:MB7-848
Certificate Validity Period:Retired, no active validity
Exam Price:$99 USD
Passing Score:700 / 70%
Exam Duration:90 minutes
Exam Format:Multiple Choice, Multiple Response, Scenario-based
Available Languages:English
Related Certifications:Microsoft Dynamics NAV 2009 Functional Consultant
Real Exam Qty:45–50
Recommended Training:Microsoft Dynamics NAV 2009 Service Management Course Material
Microsoft Dynamics NAV 2009 Service Management Official Documentation
Exam Registration:Microsoft Learning (Archived)
Pearson VUE
Sample Questions:Microsoft MB7-848 Sample Questions
Exam Way:Proctored exam, originally available via Prometric / Pearson VUE; retired, no longer offered
Pre Condition:Basic knowledge of Microsoft Dynamics NAV 2009 core functionality; no mandatory prerequisite exam
Official Syllabus URL:https://learn.microsoft.com/en-us/dynamics-nav-app/service-service

Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Contracts and Agreements20%- Creating and managing service contracts
  • 1. Contract renewals and terminations
    • 2. Contract billing and pricing
      • 3. Coverage and exclusion rules
        Topic 2: Invoicing and Reporting10%- Generating service invoices
        • 1. Service analytics and reports
          • 2. Integration with Finance and Inventory
            Topic 3: Setup and Configuration of Service Management25%- Service Management setup
            • 1. Fault codes, symptom codes, and resolution codes
              • 2. Service policies and default values
                • 3. Service item groups and components
                  • 4. Warranty and contract templates
                    Topic 4: Service Items and Components20%- Creating and managing service items
                    • 1. Replacing and upgrading components
                      • 2. Tracking service item history
                        • 3. Registering installed components
                          Topic 5: Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
                          • 1. Registering service hours, parts, and expenses
                            • 2. Resource assignment and skill matching
                              • 3. Completing and closing service orders


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