Microsoft MB7-846 Exam Information and Actual Questions

  • Exam Code/Number: MB7-846
  • Exam Name/Title: NAV 2009 Relationship Management
  • Certification Provider: Microsoft
  • Corresponding Certification: Microsoft Business Solutions
  • Exam Questions: 50
  • Updated On: Jul 22, 2026

MB7-846
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Microsoft
MB7-846 Exam
NAV 2009 Relationship Management

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Microsoft MB7-846 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics NAV 2009, Relationship Management
Exam Number:MB7-846
Exam Format:Multiple Choice, Case Study, Scenario-based Questions
Real Exam Qty:40-60
Exam Duration:120 minutes
Related Certifications:Microsoft Dynamics NAV 2009 Financial Management
Microsoft Dynamics NAV 2009 Trade and Inventory
Exam Price:Varies by region (historically approx. USD 80-150)
Passing Score:700/1000
Certificate Validity Period:Retired / No longer active
Available Languages:English
Recommended Training:Microsoft Dynamics NAV 2009 Training Materials (Archive)
Exam Registration:Microsoft Certifications (Retired Exams Archive)
Sample Questions:Microsoft MB7-846 Sample Questions
Exam Way:Proctored exam delivered via authorized testing centers (historical Microsoft exam delivery through Prometric/Vue)
Pre Condition:Basic understanding of Microsoft Dynamics NAV 2009 navigation and business processes is recommended.
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/retired-certifications

Microsoft MB7-846 Exam Syllabus Topics:

SectionObjectives
Topic 1: Manage contacts and interactions- Interaction logging
  • 1. Record interactions manually and automatically
    • 2. Track interaction history
      - Contact management
      • 1. Create and maintain contact cards
        • 2. Segment contacts
          Topic 2: Set up and configure Relationship Management- Configure marketing setup
          • 1. Configure interaction templates
            • 2. Set up marketing setup parameters
              - Configure salespeople and purchasers
              • 1. Define salespeople codes and profiles
                • 2. Assign responsibilities and teams
                  Topic 3: Sales and opportunity management- Manage sales opportunities
                  • 1. Create and track opportunities
                    • 2. Assign opportunity stages
                      - Customer relationship tracking
                      • 1. Maintain customer communication history
                        • 2. Monitor sales performance
                          Topic 4: Marketing and campaign management- Campaign setup and execution
                          • 1. Create marketing campaigns
                            • 2. Assign campaign segments
                              - Analyze campaign results
                              • 1. Evaluate campaign response rates
                                • 2. Track campaign profitability


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