Microsoft MB-910 Exam Information and Actual Questions

  • Exam Code/Number: MB-910
  • Exam Name/Title: Microsoft Dynamics 365 Fundamentals (CRM)
  • Certification Provider: Microsoft
  • Corresponding Certification: Microsoft Dynamics 365 Fundamentals
  • Exam Questions: 161
  • Updated On: Aug 30, 2026

MB-910
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Microsoft
MB-910 Exam
Microsoft Dynamics 365 Fundamentals (CRM)

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All the information you need to pass Microsoft Dynamics 365 Fundamentals (CRM) MB-910 exam and free practice exam verified by ExamDiscuss exam experts.

Microsoft MB-910 exam is designed for individuals who want to become proficient in the fundamental concepts of Dynamics 365 for Sales, Customer Service, Marketing, and Field Service applications. MB-910 exam measures the ability of candidates to understand the basic functionalities, features, and benefits of Microsoft Dynamics 365. To excel in the exam, candidates should have a thorough understanding of the customer engagement process, customer relationship management, and customer service strategies.

Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.

Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.

Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

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Microsoft MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Exam is an essential certification exam for IT professionals working with Dynamics 365. Passing the exam validates that the candidate has a fundamental understanding of Dynamics 365 applications, and it is an essential requirement for professionals who want to advance their careers in Dynamics 365. The Microsoft Certified: Dynamics 365 Fundamentals certification path is an excellent way for IT professionals to demonstrate their expertise in Dynamics 365 and is recognized globally.

Microsoft MB-910 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe Dynamics 365 Customer Insights: In this topic, business owners gain knowledge of Customer Insights - Journeys to better understand customer interactions and campaigns. Additionally, it explores Customer Insights - Data, which emphasizes data collection and analysis for improved decision-making. This topic is pivotal for comprehending how to tailor customer experiences effectively.
Topic 2
  • Describe Dynamics 365 Sales: This section enables business owners to explore the core functionality of Sales within Dynamics 365, including lead and opportunity management. It also covers Sales capabilities and related apps, focusing on automation tools that optimize sales processes and foster efficient relationship management.
Topic 3
  • Describe Dynamics 365 Customer Service: Through this topic, business owners learn how to enhance service delivery by exploring Customer Service features, such as case management and self-service portals. Moreover, it describes Customer Service capabilities and related apps, highlighting tools for streamlining customer support operations.
Topic 4
  • Describe Dynamics 365 Field Service: This section focuses on the Field Service functionalities, such as work order management and resource scheduling. It further describes capabilities related to Field Service, emphasizing how these tools improve service delivery in field operations and strengthen customer satisfaction.
Topic 5
  • Explore the core capabilities of customer engagement apps in Dynamics 365: Business owners are introduced to the foundations of customer engagement apps, providing an understanding of unified data management and customer interaction tracking. Additionally, it highlights shared activities and integration options to ensure seamless operations across apps within the Dynamics 365 ecosystem.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

The MB-910 exam is a globally recognized certification that is offered by Microsoft. Microsoft Dynamics 365 Fundamentals (CRM) certification validates your expertise in Microsoft Dynamics 365 Fundamentals (CRM) and demonstrates that you have the skills and knowledge required to work with the platform. Microsoft Dynamics 365 Fundamentals (CRM) certification is recognized by employers around the world and can help you stand out in a competitive job market. Additionally, the certification can help you advance your career by opening up new opportunities for roles in CRM implementation, configuration, and management.

Microsoft MB-910 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Fundamentals (CRM)
Exam Number:MB-910
Exam Price:USD 99 (may vary by region)
Exam Format:Drag and drop, Multiple response, Multiple choice, Case study
Passing Score:700 (out of 1000)
Exam Duration:60 minutes
Certificate Validity Period:Does not expire, but subject to Microsoft certification renewal policies (annual renewal assessment may apply)
Real Exam Qty:40–60
Related Certifications:Microsoft Power Platform Fundamentals (PL-900)
Microsoft Dynamics 365 Fundamentals (ERP)
Available Languages:French, Chinese (Simplified), Korean, Portuguese (Brazil), English, German, Italian, Japanese, Spanish
Recommended Training:Microsoft Learn - MB-910 Learning Path
Dynamics 365 Fundamentals (CRM) Certification Prep
Exam Registration:Pearson VUE Microsoft Exams
Microsoft Certification Exam Registration
Sample Questions:Microsoft MB-910 Sample Questions
Exam Way:Online proctored or in-person at authorized test centers (Pearson VUE)
Pre Condition:No prerequisites required
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-910/


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