Microsoft MB-230 Exam Information and Actual Questions

  • Exam Code/Number: MB-230
  • Exam Name/Title: Microsoft Dynamics 365 Customer Service Functional Consultant
  • Certification Provider: Microsoft
  • Corresponding Certification: Microsoft Dynamics 365
  • Exam Questions: 373
  • Updated On: Aug 20, 2026

MB-230
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Microsoft
MB-230 Exam
Microsoft Dynamics 365 Customer Service Functional Consultant

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All the information you need to pass Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and free practice exam verified by ExamDiscuss exam experts.

Microsoft MB-230 exam is designed for professionals who are seeking to become certified as a Microsoft Dynamics 365 Customer Service Functional Consultant. Microsoft Dynamics 365 Customer Service Functional Consultant certification validates the skills and knowledge required to implement and configure Microsoft Dynamics 365 for Customer Service solutions. It is a great opportunity for individuals who want to showcase their proficiency in customer service solutions and enhance their career prospects.

Microsoft MB-230 certification exam is designed specifically for individuals who want to become Microsoft Dynamics 365 Customer Service Functional Consultants. Microsoft Dynamics 365 is a suite of enterprise resource planning (ERP) and customer relationship management (CRM) software applications that help businesses manage their operations more efficiently. The MB-230 exam is intended to test the knowledge, skills, and abilities of individuals in areas such as customer engagement, case management, service level agreements, and queue management.

Microsoft MB-230 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Implement Scheduling and Routing: This section trains Microsoft functional consultants to configure service scheduling for optimizing resource allocation. It includes setting up routing processes to ensure customer inquiries are directed to the appropriate channels or personnel. The focus on scheduling and routing prepares consultants to design seamless workflows and reduce response time, improving overall operational efficiency within Customer Service environments.
Topic 2
  • Extend Customer Service by Using Microsoft Power Platform: Microsoft functional consultants enhance their expertise by learning to configure model-driven apps tailored for Customer Service scenarios. The topic includes creating custom apps to meet specific business needs and implementing Copilot Studio to automate and enhance service workflows.
Topic 3
  • Implement Dynamics 365 Contact Center: This topic prepares Microsoft functional consultants to deploy and configure Dynamics 365 Contact Center solutions. Key areas include managing communication channels to offer multichannel customer support, implementing agent productivity features for efficient task handling, and setting up agent workspaces for streamlined operations.
Topic 4
  • Manage Cases, Knowledge Management, and Feedback: This topic equips Microsoft functional consultants to create and manage cases effectively, ensuring smooth resolution processes. The subject explores configuring foundational Customer Service components, enabling the use of Knowledge Management to streamline information sharing. Additionally, capturing customer feedback with Customer Voice empowers consultants to gather actionable insights.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

Microsoft Dynamics 365 Customer Service Functional Consultant Certification Exam (MB-230) is a valuable certification for professionals in the customer service industry. Microsoft Dynamics 365 Customer Service Functional Consultant certification validates the skills and expertise of candidates in delivering quality customer service, managing cases, and analyzing data. Microsoft Dynamics 365 Customer Service Functional Consultant certification is recognized globally and can enhance the career prospects of professionals in the customer service industry.

Microsoft Dynamics 365 Customer Service Functional Consultant Certification Exam (MB-230) is a specialized certification exam that focuses on the expertise of candidates in the field of customer service. MB-230 exam validates the skills and knowledge of candidates in delivering quality customer service experience, managing cases, and analyzing data. Microsoft Dynamics 365 Customer Service Functional Consultant certification is designed for professionals who aspire to work as customer service functional consultants.

Microsoft MB-230 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Customer Service Functional Consultant
Exam Number:MB-230
Related Certifications:Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Available Languages:English, Chinese (Simplified), Japanese, Korean, German, French, Spanish, Portuguese (Brazil), Arabic (Saudi Arabia), Russian, Italian, Indonesian (Indonesia), Chinese (Traditional)
Exam Format:Multiple choice, Drag-and-drop, Case study, Yes/No
Passing Score:700 / 1000
Certificate Validity Period:1 year (renewal required)
Exam Duration:100 minutes
Exam Price:$165 USD
Real Exam Qty:40-60
Sample Questions:Microsoft MB-230 Sample Questions
Exam Way:Online (proctored) or at a testing center
Pre Condition:None
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230


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