Microsoft 70-271 Exam Information and Actual Questions

70-271
FREE EXAM DUMPS QUESTIONS & ANSWERS

Certification Vendor:	Microsoft
Exam Name:	Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Exam Number:	70-271
Exam Format:	Multiple Choice, Scenario-based, Troubleshooting tasks
Available Languages:	English, French, German, Italian, Japanese, Spanish
Related Certifications:	Microsoft Certified Desktop Support Technician (MCDST) Exam 70-272
Certificate Validity Period:	Retired since 2013; no longer active
Exam Price:	USD $95–$125 (varies by region, historical)
Real Exam Qty:	40–60
Passing Score:	700 (scaled from 1–1000)
Exam Duration:	90 minutes
Recommended Training:	Microsoft Official Course 2271
Exam Registration:	Legacy registration
Sample Questions:	Microsoft 70-271 Sample Questions
Exam Way:	Delivered in-person at authorized testing centers (Prometric, Pearson VUE); retired, no longer available
Pre Condition:	Recommended: 6+ months experience supporting Windows XP, basic networking and PC hardware knowledge; no mandatory prerequisites
Official Syllabus URL:	https://learn.microsoft.com/en-us/previous-versions//ee796128(v=technet.10)

Section	Weight	Objectives
Topic 1: Configuring and Troubleshooting Hardware Devices and Drivers	20%	- Power management and ACPI - Display and video settings - Device drivers and resource conflicts - Storage devices and disk management - Input/output and peripheral devices
Topic 2: Troubleshooting Network Protocols and Services	20%	- Remote assistance and tools - Internet Explorer configuration - TCP/IP configuration and connectivity - Name resolution (DNS, WINS) - Remote access and connections
Topic 3: Installing a Windows Desktop Operating System	20%	- Perform and troubleshoot attended installation - Post-installation configuration and updates - Upgrade from previous Windows versions - Perform and troubleshoot unattended installation
Topic 4: Configuring and Troubleshooting the Desktop and User Environments	20%	- User profiles and desktop settings - Security and local policy - System startup and logon issues - Local users and groups - Performance monitoring and optimization
Topic 5: Managing and Troubleshooting Access to Resources	20%	- Offline files synchronization - Manage file and folder permissions - Configure and troubleshoot shared folders - Connect and troubleshoot local/network printers