Free ITIL4-DPI Questions for ITIL 4 Strategist: Direct, Plan and Improve (DPI) ITIL4-DPI Exam as PDF & Practice Test Engine

Exam Code/Number: ITIL4-DPI
Exam Name/Title: ITIL 4 Strategist: Direct, Plan and Improve (DPI)
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Strategist

Exam Questions: 42
Updated On: Jul 12, 2026

Question #1

When planning a new service, which three factors should be considered when defining the value that the service will create?

A. Measures, methods, and metrics

B. Goals, success factors, and key performance indicators

C. Efficiency, effectiveness, and outcomes

D. Cost, risks, and outcomes

Discussion 0

Correct Answer: D Vote an answer

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Question #2

Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?

A. Project

B. Operational

C. Tactical

D. Strategic

Discussion 0

Correct Answer: D Vote an answer

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Question #3

An IT department is functioning as a service provider for the company it is a part of.
Which statement about this provider's governance is CORRECT?

A. An internal service provider must use the service value system instead of governance

B. An internal service provider cannot govern itself unless it has specifically delegated the authority by the company's governing body

C. An internal service provider is not subject to governance because they are part of the same company

D. An internal service provider's governance is limited to external factors such as regulations and legislation

Discussion 0

Correct Answer: B Vote an answer

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Question #4

An organization uses an external service provider to develop and support a critical application. They have asked the supplier to make improvements as users have been complaining that the application is difficult to use.
What would be a suitable SMART KPI for measuring this improvement?

A. Customer satisfaction with the application measured by using net promoter score increases by 5% each year

B. Usability of the application evaluated by the application manager improves from "poor" to "good" over the next six months

C. A significant number of user interface improvements implemented over the next six months

D. User satisfaction with the application measured in a monthly survey increases by 30% over the next six months

Discussion 0

Correct Answer: D Vote an answer

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Question #5

An internal service provider is creating a business case to justify the purchase of a new service management toolset. The business case includes several options from multiple vendors.
Which is MOST important to include in the business case?

A. An evaluation of organizational constraints on the use of the toolset

B. The risks to the toolset vendors of not selecting their product

C. The techniques used to develop the service provider's strategy

D. A description of how the guiding principles will be used to implement the toolset

Discussion 0

Correct Answer: A Vote an answer

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Free ITIL4-DPI Questions for ITIL 4 Strategist: Direct, Plan and Improve (DPI) ITIL4-DPI Exam as PDF & Practice Test Engine

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