Free ITIL-Foundation Questions for ITIL Foundation Certification - IT Service Management ITIL-Foundation Exam as PDF & Practice Test Engine
The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
Correct Answer: A
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Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
Correct Answer: A
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What BEST describes the value of service operation to the business?
Correct Answer: B
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Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
Correct Answer: A
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How should entries in the CSI register be categorized?
Correct Answer: C
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Which is an objective of the design coordination process?
Correct Answer: D
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Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
Correct Answer: B
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Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
Correct Answer: A
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What is the primary focus of component capacity management?
Correct Answer: D
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Why is it important for service providers to understand patterns of business activity (PBA)?
Correct Answer: C
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Which statement about the emergency change advisory board (ECAB) is CORRECT?
Correct Answer: C
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What BEST describes the value of service design to the business?
Correct Answer: D
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