Exam ITIL-5-Foundation Topic 2 Question 51 Discussion

Actual exam question for ITIL's ITIL-5-Foundation exam
Question #: 51
Topic #: 2
An organization wants to evaluate how well the ' transition ' value chain activity is performing. Which metric would best support this evaluation?

Suggested Answer: A Vote an answer

The best metric for evaluating the transition activity is the success rate of releases deployed into the live environment, so option A is correct. Transition is responsible for introducing new or changed products and services into live use with minimal disruption and adequate readiness. A strong success measure is therefore how often releases enter production successfully and perform as intended. The number of ideas generated is more relevant to discover or innovation. Average cost per service request relates more to deliver or service management efficiency. Percentage of value streams mapped is a measurement of analysis maturity, not transition performance. ITIL encourages organizations to select metrics that reflect the actual purpose of each activity. Since transition is about controlled introduction into live environments, release success is a direct and meaningful indicator.

by Hubery at May 25, 2026, 07:34 AM

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