Exam ITIL-DSV Topic 3 Question 26 Discussion

Actual exam question for ITIL's ITIL-DSV exam
Question #: 26
Topic #: 3
Which is an example of planning for value co-creation?

Suggested Answer: C Vote an answer

An example of planning for value co-creation is "Agreeing with a customer the service desk team's response times for each method of user contact." ITIL 4 emphasizes the importance of co-creating value through collaboration and agreement on service expectations. By agreeing on specific response times, both the service provider and the customer are aligned on expectations, which is crucial for effective service delivery and value creation.

by Antonia at Apr 10, 2026, 02:11 PM

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