Exam ITIL4-DPI Topic 4 Question 10 Discussion

Actual exam question for ITIL's ITIL4-DPI exam
Question #: 10
Topic #: 4
A company has a new, global line of business that has changed how the IT department supports the systems.
Recognizing the need for two-way communication for the required changes, IT managers need better ways of obtaining feedback.
Which describes the BEST approach for establishing effective feedback channels?

Suggested Answer: A Vote an answer

DPI emphasizesusing existing, familiar, and effective communication channelsto encourage staff feedback and engagement. By leveraging collaboration tools that teams already use (Option A), managers minimize resistance and maximize participation. Option B is localized and limited in scale. Option C delays feedback until a project is implemented. Option D is one-way communication, not interactive.
(Reference: ITIL 4 Strategist DPI, section on "OCM - communication and feedback channels")

by Yetta at Mar 08, 2026, 04:59 AM

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