Exam ITIL-4-Foundation Topic 5 Question 119 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 119
Topic #: 5
What ensures that service providers and service consumers continue to create value together?

Suggested Answer: B Vote an answer

Service relationship management is the joint activities performed by a service provider and a service consumer to ensure continual value co-creation1. It involves establishing, maintaining, and optimizing the service relationship throughout the service lifecycle2. Service relationship management ensures that service providers and service consumers continue to create value together by aligning their objectives, expectations, and capabilities3. References: ITIL Foundation - ITIL 4 Edition, page 5; ITIL4 - A Pocket Guide, page
16; ITIL4 Practice Guide: Service Relationship Management, page 7.

by craftingfox86 at Jan 30, 2026, 06:18 AM

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craftingfox86
2026-01-30 06:18:22
You sure it is not D? From the study: "Service relationship management: joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings."
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