Exam ITIL-DSV Topic 2 Question 13 Discussion

Actual exam question for ITIL's ITIL-DSV exam
Question #: 13
Topic #: 2
A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user's ID.
What is this an example of?

Suggested Answer: B Vote an answer

When a service provider requires a copy of a user's ID to ensure that the user is allowed to access the service, it is implementing a user enabling requirement. This refers to the necessary prerequisites that users must fulfill to gain access to a service.
* User Enabling Requirements:
* These are specific conditions or requirements that a user must meet to gain access to a service.
Requiring a copy of the user's ID is an example of such a requirement, ensuring that only authorized users are granted access.

by Lydia at Nov 12, 2025, 03:41 AM

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