Exam ITIL4-DPI Topic 7 Question 28 Discussion

Actual exam question for ITIL's ITIL4-DPI exam
Question #: 28
Topic #: 7
An IT department is functioning as a service provider for the company it is a part of.
Which statement about this provider's governance is CORRECT?

Suggested Answer: C Vote an answer

DPI clarifies thatgovernance always comes from the organization's governing body. Internal service providers do not operate independently; they must follow the governance structures of the parent organization. They may only self-governif explicitly delegated authority. Option A is incorrect (governance covers internal and external). Option B is false-governance always applies. Option D is misleading; theSVS supports governance, not replaces it.
(Reference: ITIL 4 Strategist DPI, section on "Governance in internal and external service provider contexts")

by Jacob at Oct 26, 2025, 07:16 AM

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