Exam ITIL-DSV Topic 2 Question 36 Discussion

Actual exam question for ITIL's ITIL-DSV exam
Question #: 36
Topic #: 2
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

Suggested Answer: A Vote an answer

In the case of using an out-of-the-box service from a large service provider, the service provider typically knows about the organization's needs because "The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization." ITIL 4 indicates that standardized services are often designed based on common market needs rather than being tailored to the specific needs of individual customers, which is common with large, scalable service offerings.

by Gilbert at Jan 09, 2025, 11:10 AM

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