ISEB ISEB-ITILF Exam Information and Actual Questions

  • Exam Code/Number: ISEB-ITILF
  • Exam Name/Title: The Foundation Examination - ITIL®
  • Certification Provider: ISEB
  • Corresponding Certification: ISEB Certification
  • Exam Questions: 215
  • Updated On: Aug 21, 2026

ISEB-ITILF
FREE EXAM DUMPS QUESTIONS & ANSWERS

ISEB
ISEB-ITILF Exam
The Foundation Examination - ITIL®

View ISEB-ITILF actual exam questions, answers and explanations for free.

Go To ISEB-ITILF Questions

All the information you need to pass ISEB The Foundation Examination - ITIL® ISEB-ITILF exam and free practice exam verified by ExamDiscuss exam experts.

ISEB ISEB-ITILF Exam Overview:

Certification Vendor:ISEB
Exam Name:The Foundation Examination - ITIL®
Exam Number:ISEB-ITILF
Exam Price:USD 150-300 (varies by examination institute and region)
Real Exam Qty:40
Exam Duration:60 minutes
Certificate Validity Period:No fixed expiration (legacy certification; current ITIL scheme may require progression under newer versions)
Passing Score:65% (26/40)
Exam Format:Multiple Choice, Closed Book, Computer-based or Paper-based
Related Certifications:ITIL Foundation Certificate in IT Service Management
ITIL Practitioner (legacy)
ITIL Intermediate (legacy)
ITIL Expert (legacy)
Available Languages:English, Additional languages depending on the examination institute
Sample Questions:ISEB ISEB-ITILF Sample Questions
Exam Way:Delivered through accredited examination institutes as a computer-based or paper-based closed-book examination, depending on the provider.
Pre Condition:No prerequisite examination or professional experience required.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1

ISEB ISEB-ITILF Exam Syllabus Topics:

SectionObjectives
Selected Functions- Operational functions
  • 1. Technical Management
  • 2. IT Operations Management
  • 3. Application Management
  • 4. Service Desk
Service Management as a Practice- Fundamental concepts of service management
  • 1. Service provider and customer relationships
  • 2. Value of IT services
Generic Concepts and Definitions- Core terminology
  • 1. Service assets and configuration items
  • 2. Processes, functions, roles and responsibilities
Selected Roles- Roles and responsibilities
  • 1. Process Manager
  • 2. Process Practitioner
  • 3. Process Owner
Selected Processes- ITIL processes
  • 1. Release and Deployment Management
  • 2. Service Level Management
  • 3. Problem Management
  • 4. Incident Management
  • 5. Configuration Management
  • 6. Change Management
The ITIL Service Lifecycle- Lifecycle stages
  • 1. Service Transition
  • 2. Service Design
  • 3. Service Operation
  • 4. Service Strategy
  • 5. Continual Service Improvement
Key Principles and Models- Management concepts
  • 1. Service lifecycle principles
  • 2. Process model
Technology and Architecture- Supporting capabilities
  • 1. Technology considerations for service management
  • 2. Automation and supporting tools


0
0
0
10