Exam CCBA Topic 4 Question 26 Discussion

Actual exam question for IIBA's CCBA exam
Question #: 26
Topic #: 4
As a business analyst, you should work to identify opportunities to improve the operations of your organization. Which one of the following improvement opportunities aims to improve the experience of the customer?

Suggested Answer: C Vote an answer

Explanation
When customers experience the same process, such as checkout in different ways, it's frustrating. This improvement opportunity aims to create consistency in all behaviors to improve the customer experience.
Answer B is incorrect. Automating or simplifying the work people perform helps streamline costs and improve quality by doing the work in the same way each time the work is performed.
Answer A is incorrect. Eliminating redundancy considers that stakeholders may have common needs that can be met with a single solution, reducing the cost of implementation.
Answer D is incorrect. While this choice is tempting, it's not an actual improvement opportunity for the business analyst to consider.

by Ivan at Nov 05, 2025, 08:37 AM

Limited Time Offer

15%

Off

Get Premium CCBA Questions as Interactive Self Test Engine or PDF

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
Nick name: Submit Cancel
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
0
0
0
10