Exam CFM Topic 5 Question 162 Discussion

Actual exam question for IFMA's CFM exam
Question #: 162
Topic #: 5
What should the FM department do in the ongoing monitoring of a newly outsourced Property Management contract?

Suggested Answer: A Vote an answer

Key Performance Indicators (KPIs) are critical for evaluating service quality and contract compliance in outsourced property management. TheIFMA Finance and Business competencyhighlights thatKPIs should be pre-defined and monitored to ensure alignment with service agreements.
* Option A (KPIs) is correctbecause itensures measurable service performance and accountability.
* Option B (Non-compliance response)is important butsecondary to setting clear KPIs.
* Option C (Regulatory compliance)is alegal necessity, butnot the primary focus of contract monitoring.
* Option D (Incentives for innovation)isoptionalandnot part of standard contract evaluation.
KPIsdrive service efficiency, quality assurance, and contract compliance.

by Dean at Aug 06, 2026, 12:15 AM

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