HP HP2-E18 Exam Information and Actual Questions

HP2-E18
FREE EXAM DUMPS QUESTIONS & ANSWERS

Certification Vendor:	HP (Hewlett-Packard)
Exam Name:	HP Service Sales Consultant
Exam Number:	HP2-E18
Related Certifications:	HP ASE Service Sales Track
Exam Price:	$120 USD (historical)
Available Languages:	English
Passing Score:	70%
Certificate Validity Period:	3 years
Real Exam Qty:	66
Exam Format:	Multiple Choice (Single/Multiple Response)
Exam Duration:	75 minutes
Recommended Training:	HP Service Sales Training (legacy)
Exam Registration:	Prometric (historical)
Sample Questions:	HP HP2-E18 Sample Questions
Exam Way:	Onsite at Prometric testing centers
Pre Condition:	No mandatory prerequisites; recommended sales experience with HP products
Official Syllabus URL:	Retired, no longer available

Section	Weight	Objectives
Topic 1: Sales Process & Value Proposition	25%	- Pricing, quoting and contracting basics - Communicating service value and ROI - Overcoming objections and closing sales
Topic 2: Customer Needs Analysis & Solution Design	30%	- Matching services to customer environment - Designing complete service packages - Identifying business and technical requirements
Topic 3: HP Service Offerings & Portfolio	25%	- HP support and service solutions - Care Pack and warranty services - Proactive and reactive service models
Topic 4: Service Delivery & Post-Sales Support	20%	- Renewal and account management - Implementation and handover process - Service level agreements (SLAs)