HDI QQ0-301 Exam Information and Actual Questions

  • Exam Code/Number: QQ0-301
  • Exam Name/Title: HDI Service Desk Manager (SDM)
  • Certification Provider: HDI
  • Corresponding Certification: HDI World wide Certification
  • Exam Questions: 198
  • Updated On: Jun 24, 2026

QQ0-301
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HDI
QQ0-301 Exam
HDI Service Desk Manager (SDM)

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HDI QQ0-301 Exam Overview:

Certification Vendor:HDI (Help Desk Institute)
Exam Name:HDI Service Desk Manager (SDM)
Exam Number:QQ0-301
Real Exam Qty:65
Exam Format:Multiple Choice
Certificate Validity Period:Lifetime (HDI certifications do not expire)
Available Languages:English
Passing Score:80%
Exam Duration:75 minutes
Exam Price:Included in training / Contact HDI for exam fee
Related Certifications:HDI Help Desk Analyst (HDA)
HDI Qualified Help Desk Senior Analyst
SDI Service Desk Foundation Qualification
Sample Questions:HDI QQ0-301 Sample Questions
Exam Way:Online through HDI Learning Portal or included with HDI training
Pre Condition:No formal prerequisites defined; experience in service desk management recommended
Official Syllabus URL:https://www.thinkhdi.com/en/certification/professional

HDI QQ0-301 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Desk Leadership and Strategy- Aligning service desk with business goals
- Developing service desk strategies
Topic 2: Service Desk Operations- Change and configuration management
- Incident and problem management
Topic 3: People and Performance Management- Team leadership and communication
- Performance metrics and reporting

HDI QQ0-301 exam consists of 65 multiple choice questions and is administered online. Candidates have 75 minutes to complete the exam, and a passing score of 75% is required to earn the certification. QQ0-301 exam covers a wide range of topics, including service desk operations, incident management, problem management, change management, and service level management.

HDI QQ0-301 is a certification exam that is designed for professionals who want to enhance their knowledge and skills in service desk management. HDI Service Desk Manager (SDM) certification is offered by the HDI (formerly known as Help Desk Institute), which is an international professional association for the technical service and support industry. The HDI QQ0-301 certification exam focuses on the HDI Service Desk Manager (SDM) framework, which is a comprehensive set of best practices that help organizations to streamline their service desk operations and improve customer satisfaction.

HDI QQ0-301 certification exam, also known as the HDI Service Desk Manager (SDM) certification, is a highly sought-after certification for professionals who want to excel in the field of service management. HDI Service Desk Manager (SDM) certification focuses on providing a comprehensive understanding of the skills, knowledge, and best practices required to manage a service desk effectively. It is designed to help professionals enhance their skills and advance their careers in service management.



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