Genesys GE0-701 Exam Information and Actual Questions

  • Exam Code/Number: GE0-701
  • Exam Name/Title: GCP7-System Consultant for Inboud Voice
  • Certification Provider: Genesys
  • Corresponding Certification: Genesys Certification

GE0-701
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Genesys
GE0-701 Exam
GCP7-System Consultant for Inboud Voice

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Genesys GE0-701 Exam Overview:

Certification Vendor:Genesys
Exam Name:GCP7-System Consultant for Inbound Voice
Exam Number:GE0-701
Related Certifications:GCP7-System Consultant Voice Platform (GE0-703)
GCP8-System Consultant for Inbound Voice
Real Exam Qty:90-100
Exam Duration:120 minutes
Passing Score:80%
Exam Price:$250 - $350 USD
Available Languages:English
Certificate Validity Period:2 years
Exam Format:Multiple Choice, Multiple Select
Recommended Training:Genesys Engage: Inbound Voice Configuration & Administration
Genesys SIP Server Core Concepts
Exam Registration:Kryterion Webassessor Registration
Exam Way:Online proctored or Onsite at Kryterion test centers
Pre Condition:Recommended: Genesys Engage 7.x training, hands-on experience with Genesys SIP Server and Interaction Center
Official Syllabus URL:https://www.genesys.com/education/certification

Genesys GE0-701 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuration and Administration25%- Object Configuration
  • 1. Access Groups and Permissions
    • 2. Agent Groups and Roles
      • 3. DNs, Trunks, and Switching Points
        - System Management
        • 1. Backup and Restore
          • 2. Logging and Monitoring
            • 3. License Management
              Topic 2: Troubleshooting and Optimization20%- Performance Tuning
              • 1. Resource Utilization
                • 2. Throughput Optimization
                  - Common Issues Resolution
                  • 1. Media Quality Issues
                    • 2. Routing Delays
                      • 3. Call Setup Failures
                        Topic 3: Inbound Call Routing and Strategy30%- IVR and Self-Service
                        • 1. Call Flow Logic
                          • 2. Interaction Designer Applications
                            • 3. DTMF and Speech Recognition
                              - Routing Concepts and Strategies
                              • 1. Virtual Queue Configuration
                                • 2. Basic and Advanced Routing
                                  • 3. Queue Management
                                    Topic 4: Genesys Engage Inbound Voice Architecture25%- Core Platform Components
                                    • 1. Message Server
                                      • 2. Configuration Server
                                        • 3. SIP Server
                                          • 4. Interaction Server
                                            - Network and Media Interfaces
                                            • 1. SIP Protocol Integration
                                              • 2. Media Resource Management


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