Genesys GE0-602 Exam Information and Actual Questions

  • Exam Code/Number: GE0-602
  • Exam Name/Title: Certified Genesys Routing Professional(CGRP6) Exam
  • Certification Provider: Genesys
  • Corresponding Certification: Genesys Certification

GE0-602
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Genesys
GE0-602 Exam
Certified Genesys Routing Professional(CGRP6) Exam

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Genesys GE0-602 Exam Overview:

Certification Vendor:Genesys
Exam Name:Certified Genesys Routing Professional (CGRP6) Exam
Exam Number:GE0-602
Passing Score:70%
Real Exam Qty:100
Certificate Validity Period:2 years
Related Certifications:Certified Genesys Engineer (CGEB)
Certified Genesys Professional 7‑Developer.Inbound Voice
GCP7 System Consultant for Inbound Voice
Exam Format:Multiple Choice, Multiple Select
Available Languages:English
Exam Price:USD ~$250
Exam Duration:90-120
Exam Way:Online or onsite at a Genesys‑authorized testing center.
Pre Condition:Recommended experience with Genesys routing products and contact center solutions.
Official Syllabus URL:https://education.genesys.com/certification

Genesys GE0-602 Exam Syllabus Topics:

SectionObjectives
Topic 1: Business Rules and Decisioning- Decision Logic
  • 1. Skills‑based routing
  • 2. Business rules and criteria
Topic 2: Performance and Troubleshooting- Monitoring and Tuning
  • 1. Performance metrics and dashboards
  • 2. Troubleshooting routing issues
Topic 3: Configuration and Implementation- Routing Configuration
  • 1. Routing strategy development
  • 2. Interaction Routing Designer (IRD) usage
Topic 4: Routing Concepts and Architecture- Core Routing Principles
  • 1. Interaction routing fundamentals
  • 2. Genesys Universal Routing architecture
Topic 5: Media and Channel Routing- Multimedia Routing
  • 1. Voice routing
  • 2. Chat/Email routing


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