Free GCP-GCX Questions for Genesys Cloud CX Certified Professional - Consolidated GCP-GCX Exam as PDF & Practice Test Engine

Exam Code/Number: GCP-GCX
Exam Name/Title: Genesys Cloud CX Certified Professional - Consolidated Exam
Certification Provider: Genesys
Corresponding Certification: Genesys Cloud CX

Exam Questions: 144
Updated On: Jul 03, 2026

Question #1

A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

A. The user is not assigned the appropriate role.

B. The user may have deleted the icon.

C. The user's phone is unplugged.

D. The phone number is being used by a different user.

Discussion 0

Correct Answer: A Vote an answer

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Question #2

Which of the following statements is NOT true regarding Management Units?

A. Agents that handle the same set of interactions should belong to the same management unit.

B. A maximum of 100 agents can be added to a single Management Unit.

C. Management Units partition agents and interactions into logical groups.

D. They help you create, manage, and view schedules for a group.

Discussion 0

Correct Answer: B Vote an answer

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Question #3

Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

A. The DID number and extension are not listed in the DID or extension pools.

B. The user does not have the proper license type, roles, and permissions.

C. The DID number and the extension do not have the same last 4 digits.

D. The DID number and extension are considered the same numbers and entered into the same phone.

Discussion 0

Correct Answer: A,B Vote an answer

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Question #4

If you have not configured an email address to report issues to, Genesys Cloud CX:

A. Does not route the emails to any email address.

B. Automatically creates an email address and routes all such emails to this address.

C. Collects such emails and stores it until an email address to report issues is configured.

D. Sends the emails to anyone who has the admin role assigned in your organization.

Discussion 0

Correct Answer: D Vote an answer

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Question #5

Why are Divisions important in an organization?

A. Divisions define which users can be assigned to queues.

B. Divisions are used to divide interactions equally between 2 or more queues.

C. Divisions allow the organization to control which roles can be assigned to users.

D. Divisions allow grouping and segregation of objects while keeping them inside the same organization.

Discussion 0

Correct Answer: D Vote an answer

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Question #6

Genesys Cloud CX comes with a predefined set of number plans and outbound routes - Users cannot customize new number plans and outbound routes.

A. False

B. True

Discussion 0

Correct Answer: A Vote an answer

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Question #7

A dynamic report on Genesys Cloud CX is a customizable report that allows the user to select the data and metrics that they want to include in the report and how it is presented

A. False

B. True

Discussion 0

Correct Answer: B Vote an answer

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Question #8

Which of the following components can be added to scripts? (Choose four.)

A. Image

B. Text

C. Call Flow

D. Web Page

E. Checkbox

Discussion 0

Correct Answer: A,B,D,E Vote an answer

Question #9

What type of trunk would you configure to connect to AudioCodes phones?

A. Network interface trunk

B. External trunk

C. Phone trunk

D. WebRTC phone trunk

Discussion 0

Correct Answer: C Vote an answer

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Free GCP-GCX Questions for Genesys Cloud CX Certified Professional - Consolidated GCP-GCX Exam as PDF & Practice Test Engine

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