Free GCP-GC-ADM Questions for Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Exam as PDF & Practice Test Engine

Exam Code/Number: GCP-GC-ADM
Exam Name/Title: Genesys Cloud Certified Professional - Contact Center Administration
Certification Provider: Genesys
Corresponding Certification: Genesys Certified Professional

Exam Questions: 62
Updated On: Jun 26, 2026

Question #1

Which definition matches the ACD Evaluation Method Best Available Skills?

A. Looks for the first available agent and ignores any skill requirements

B. Matches the interaction to the first available agent who has all of the requested skills

C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for ExamDiscuss members. You can sign-up / login (it's free).

Question #2

What additional functionality will your business have by setting up and using ACD Messaging in your contact center?

A. The ability for customers to access their accounts via social media channels

B. The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets

C. The ability to create and manage a Facebook page

D. The ability to receive and route specific tweets to agents so that they can respond to those tweets

Discussion 0

Correct Answer: A Vote an answer

Question #3

Which definition matches the After Call Work option Mandatory, Time-boxed?

A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

B. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for ExamDiscuss members. You can sign-up / login (it's free).

Question #4

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

A. Admin

B. Genesys Cloud User

C. Employee

D. Telephony Admin

E. Master Admin

Discussion 0

Correct Answer: A,C Vote an answer

Explanation: Only visible for ExamDiscuss members. You can sign-up / login (it's free).

Question #5

What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

A. Each campaign can have its own contact list, or contact lists can be shared among campaigns

B. To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

C. Contact lists must contain the home phone number and first and last name fields, at a minimum

D. Contact lists are read-only and cannot be updated by the agents

E. A contact list can have its own unique structure, including an arbitrary number of phone number types

Discussion 0

Correct Answer: A,B,E Vote an answer

Question #6

The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

A. 4

B. 6

C. 8

D. 2

Discussion 0

Correct Answer: A Vote an answer

Question #7

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A. Admin>Contact Center

B. Admin>Quality

C. Performance>Agents

D. Reports

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for ExamDiscuss members. You can sign-up / login (it's free).

Free GCP-GC-ADM Questions for Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Exam as PDF & Practice Test Engine

Download Free Genesys GCP-GC-ADM Demo