GAQM ISO-ITSM-001 Exam Information and Actual Questions

  • Exam Code/Number: ISO-ITSM-001
  • Exam Name/Title: ISO 20000 - ITSM Certificate
  • Certification Provider: GAQM
  • Corresponding Certification: GAQM: ISO

ISO-ITSM-001
FREE EXAM DUMPS QUESTIONS & ANSWERS

GAQM
ISO-ITSM-001 Exam
ISO 20000 - ITSM Certificate

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GAQM ISO-ITSM-001 Exam Overview:

Certification Vendor:GAQM (Global Association for Quality Management)
Exam Name:ISO 20000 - ITSM Certificate Exam
Exam Number:ISO-ITSM-001
Exam Format:Multiple Choice Questions, Proctored Online
Certificate Validity Period:Lifetime
Available Languages:English
Related Certifications:ISO/IEC 20000 Lead Auditor
ISO/IEC 20000 Lead Implementer
Passing Score:70% (28 out of 40)
Exam Price:$150 - $850 USD
Real Exam Qty:40
Exam Duration:60 minutes
Exam Way:Online proctored via ProctorU; available 24/7
Pre Condition:No formal prerequisites; basic IT knowledge recommended
Official Syllabus URL:https://gaqm.org/certifications/iso_certifications/iso-20000-itsm-certificate

GAQM ISO-ITSM-001 Exam Syllabus Topics:

SectionWeightObjectives
Introduction to ISO/IEC 2000020%- Relationship with ITSM frameworks (ITIL, COBIT)
- Structure and components of the standard
- Purpose and scope of ISO/IEC 20000
Service Management System (SMS) Principles25%- Concepts and definitions
- Leadership and planning
- Documented information and records
Service Management Processes35%- Service delivery processes
- Resolution and control processes
- Release and deployment processes
- Relationship and agreement processes
Performance Evaluation & Improvement20%- Continual improvement
- Monitoring, measurement and analysis
- Internal audit and management review

GAQM ISO-ITSM-001 (ISO 20000 - ITSM Certificate) Certification Exam is a globally recognized certification for IT professionals who are involved in IT service management. ISO-ITSM-001 exam is designed to test the candidate's knowledge and understanding of the ISO 20000 standard. ISO 20000 is an international standard that outlines the requirements for IT service management (ITSM) and is used to measure the quality of IT services provided by an organization.

To become certified, candidates must demonstrate their knowledge and understanding of the IT service management framework and its implementation. ISO 20000 - ITSM Certificate certification exam evaluates an individual's proficiency in the areas of service management processes, management system implementation, and service management implementation requirements. It is a comprehensive exam that covers all aspects of IT service management, including service design, transition, operation, and improvement.



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