EXIN ITILFND Exam Information and Actual Questions

  • Exam Code/Number: ITILFND
  • Exam Name/Title: ITIL - Foundation
  • Certification Provider: EXIN
  • Corresponding Certification: EXIN ITIL
  • Exam Questions: 325
  • Updated On: Jun 17, 2026

ITILFND
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EXIN
ITILFND Exam
ITIL - Foundation

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EXIN ITILFND Exam Overview:

Certification Vendor:EXIN / PeopleCert
Exam Name:ITIL 4 Foundation
Exam Number:ITILFND
Exam Price:USD varies by country and provider
Related Certifications:ITIL 4 Practitioner
ITIL 4 Specialist
ITIL 4 Managing Professional
ITIL 4 Strategic Leader
Exam Format:Multiple Choice, Closed Book
Real Exam Qty:40
Available Languages:English, Chinese, Dutch, French, German, Hungarian, Italian, Japanese, Polish, Portuguese (Brazil), Spanish, Thai
Passing Score:65% (26/40)
Certificate Validity Period:3 years
Exam Duration:60 minutes
Sample Questions:EXIN ITILFND Sample Questions
Exam Way:Online proctored exam or authorized test center.
Pre Condition:No formal prerequisites.
Official Syllabus URL:https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

EXIN ITILFND Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: The ITIL Service Value System16%- Service Value System Components
  • 1. Practices
  • 2. Governance
  • 3. Service Value Chain
  • 4. Guiding Principles
  • 5. Continual Improvement
Topic 2: ITIL Guiding Principles15%- Guiding Principles
  • 1. Collaborate and Promote Visibility
  • 2. Focus on Value
  • 3. Keep It Simple and Practical
  • 4. Optimize and Automate
  • 5. Start Where You Are
  • 6. Progress Iteratively with Feedback
  • 7. Think and Work Holistically
Topic 3: The Service Value Chain10%- Service Value Chain Activities
  • 1. Design and Transition
  • 2. Engage
  • 3. Improve
  • 4. Plan
  • 5. Deliver and Support
  • 6. Obtain/Build
Topic 4: Key Concepts of Service Management22%- Service Management Concepts
  • 1. Organizations, Service Providers, Service Consumers and Stakeholders
  • 2. Service Relationships
  • 3. Value and Value Co-Creation
  • 4. Products and Services
  • 5. Outcomes, Costs and Risks
Topic 5: The Four Dimensions of Service Management8%- Four Dimensions
  • 1. Partners and Suppliers
  • 2. Organizations and People
  • 3. Information and Technology
  • 4. Value Streams and Processes
Topic 6: ITIL Practices29%- Key Practices
  • 1. Service Configuration Management
  • 2. Problem Management
  • 3. Release Management
  • 4. Service Desk
  • 5. Information Security Management
  • 6. IT Asset Management
  • 7. Change Enablement
  • 8. Service Level Management
  • 9. Deployment Management
  • 10. Continual Improvement
  • 11. Supplier Management
  • 12. Monitoring and Event Management
  • 13. Incident Management
  • 14. Relationship Management

What is the duration of the ITIL Foundation Exam

  • Passing Score: 65%
  • Format: Multiple choices, multiple answers Length of Examination: 60 minutes
  • Nubmer of questions: 40

ITIL v3 Foundation: Prerequisites

It is important to note that any individual interested in ITIL can go for the ITIL v3 Foundation certification without any problems as it does not have any prerequisites, other than passing the corresponding exam. This foundational-level certificate covers all the areas of the service lifecycle, which is why it is so beneficial for all the candidates.

ITILFND07: Roles – this subject covers the applicants’ skills in the area of responsibility awareness of the major roles in service management, which include:

  • • Process owner;• Process manager;• Process practitioner.

ITILFND08: Technology and Architecture – the students will be evaluated based on their understanding of how service automation helps with expediting the processes of service management.

ITILFND04: Key Principles and Models – the learners are required to understand the major models and principles of service management and be able to balance opposing forces in it. They should know about the following:

  • • Service strategy;• Service design;• Continuous service improvement.


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