Free ITIL Questions for EXIN ITIL Foundation (V4) ITIL Exam as PDF & Practice Test Engine

Exam Code/Number: ITIL
Exam Name/Title: ITIL Foundation (V4)
Certification Provider: EXIN
Corresponding Certification: Exin Certification

Exam Questions: 505
Updated On: Jul 05, 2026

Question #1

Which are elements of the service value system?

A. Customer value, stakeholder value, organization

B. Service provision, service consumption, service relationship management

C. Governance, service value chain, practices

D. Outcomes, utility, warranty

Discussion 0

Correct Answer: C Vote an answer

Question #2

Which practice handles all pre-defined user-initiated service actions?

A. Service request management

B. Incident management

C. Deployment management

D. Service level management

Discussion 0

Correct Answer: A Vote an answer

Question #3

Which is a risk that might be removed from a service consumer by an IT service?

A. Cost of purchasing servers

B. Failure of server hardware

C. Security breach

D. Service provider ceasing to trade

Discussion 0

Correct Answer: C Vote an answer

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Question #4

Which service request management decisions require that policies are established'?

A. Deciding how degradations of service are resolved

B. Deciding when workarounds should be used

C. Deciding how to handle service requests where the steps are unknown

D. Deciding which service requests require approval

Discussion 0

Correct Answer: D Vote an answer

Question #5

Which is the BEST example of a standard change?

A. The review and authorization of a change requested by a customer

B. The replacement of a component in response to a major incident

C. The implementation of a critical software patch in response to a vendor security Issue

D. The Installation of a software application in response to a service request

Discussion 0

Correct Answer: D Vote an answer

Question #6

Which is the BEST example of an emergency change?

A. The implementation of a planned new release of a software application

B. A low-risk computer upgrade implemented as a service request

C. The implementation of a security patch to a critical software application

D. A scheduled major hardware and software implementation

Discussion 0

Correct Answer: C Vote an answer

Question #7

Which is CORRECT about change authorization?

A. The chance authority will ensure changes are authorized after they are deployed

B. A change authority is assigned each time a standard change is requested

C. Assignment of the change authority is based on the charge type and model

D. Emergency changes are authorized by the technician making the change

Discussion 0

Correct Answer: C Vote an answer

Question #8

Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

A. Service request management

B. Problem management

C. Service desk

D. Continual management

Discussion 0

Correct Answer: C Vote an answer

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Question #9

Which term describes the functionality offered by a service?

A. Utility

B. cost

C. Warranty

D. Risk

Discussion 0

Correct Answer: A Vote an answer

Question #10

Which is the FIRST action when optimizing a service?

A. Implement the improvement

B. Assess the current state

C. Agree the future state

D. Understand the organizational context

Discussion 0

Correct Answer: D Vote an answer

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Question #11

Which is NOT a key focus of the 'information and technology' dimension?

A. Security and compliance

B. Workflow management and inventory systems

C. Roles and responsibilities

D. Communication systems and knowledge bases

Discussion 0

Correct Answer: C Vote an answer

Free ITIL Questions for EXIN ITIL Foundation (V4) ITIL Exam as PDF & Practice Test Engine

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