Exam 220-1102 Topic 3 Question 721 Discussion

Actual exam question for CompTIA's 220-1102 exam
Question #: 721
Topic #: 3
A user is unable to open personal files on a PC on a home network. An on-screen message indicates the files are encrypted and demands payment to access the files. Which of the following should a technician recommend the user do first?

Suggested Answer: C Vote an answer

Detailed Explanation with Core 2 Reference:The PC is likely infected with ransomware. The immediate step should be to disconnect from the network to prevent the malware from spreading to other devices. Core 2 highlights steps to respond to malware incidents, such as disconnecting from the network as part of containment measures (Core 2 Objective 2.3).

by Sally at Nov 03, 2026, 01:38 PM

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