Exam 220-1102 Topic 3 Question 442 Discussion

Actual exam question for CompTIA's 220-1102 exam
Question #: 442
Topic #: 3
A technician is following the ticketing system's best practices when handling user support requests. Which of the following should the technician do first when responding to a user support request that contains insufficient information?

Suggested Answer: A Vote an answer

When handling a user support request that contains insufficient information, the first step a technician should take is to Ask the user for clarification (A). This involves gathering more details about the issue to understand the problem better and provide an accurate resolution. Effective communication and asking the right questions are essential for diagnosing and resolving IT issues efficiently.

by Sharon at Jun 21, 2026, 09:43 AM

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