Exam 220-1202 Topic 1 Question 21 Discussion

Actual exam question for CompTIA's 220-1202 exam
Question #: 21
Topic #: 1
After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use. Which of the following should a technician do first?

Suggested Answer: C Vote an answer

Comprehensive and Detailed Explanation From Exact Extract:
These symptoms strongly suggest malware activity-likely from the newly installed app. The first action should be torun a malware scanto detect and isolate malicious software.
FromQuentin Docter - CompTIA A+ Study Guide:
"Signs of malware infection include rapid battery drain and overheating. The first step should be a malware scan using trusted mobile antivirus apps."

by Dominic at May 04, 2026, 09:26 AM

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