Exam 220-1201 Topic 1 Question 112 Discussion

Actual exam question for CompTIA's 220-1201 exam
Question #: 112
Topic #: 1
A technician is troubleshooting stylus issues on identical, company-provided tablets. Users can purchase their own accessories. Some users have no issues, but others report that their styluses charge intermittently and die frequently. Which of the following is the most likely cause of this issue?

Suggested Answer: A Vote an answer

The most likely cause isthird-party or ill-fitting casesobstructing the contact between the stylus and the tablet charging mechanism. Some cases may not be designed with stylus charging in mind, particularly if users are purchasing their own accessories.
Option B:A software update might fix OS-related issues, but would not typically affect physical charging.
Option C:If some devices had defects, the issue would likely be consistent, not isolated to some users.
Option D:Firmware issues could be a factor but are less likely than physical obstructions when users are using different accessories.
CompTIA A+ Core 1 Exam Objective Reference:
Objective 1.4: Given a scenario, configure settings and use cases for laptops and mobile devices.

by Sheila at Jan 14, 2026, 09:41 AM

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