Exam 220-1202 Topic 1 Question 70 Discussion

Actual exam question for CompTIA's 220-1202 exam
Question #: 70
Topic #: 1
A user reports some single sign-on errors to a help desk technician. Currently, the user is able tosign in to the company's application portal but cannot access a specific SaaS-based tool. Which of the following would the technician most likely suggest as a next step?

Suggested Answer: B Vote an answer

Comprehensive and Detailed Explanation From Exact Extract:
SSO issues are often related to cached session data, cookies, or browser artifacts. The fact that the user can access the company portal but not one specific SaaS tool suggests a session or token problem. Using a private
/incognito browsing window allows a clean session to be initiated, which often resolves SSO conflicts.
A: Reenrolling MFA is not related unless access issues stem from failed multifactor authentication.
C: Bypassing SSO may not be possible depending on the SaaS tool and company policies.
D: Factory resetting a device is a last resort and unnecessary in this case.
Reference:
CompTIA A+ 220-1102 Objective 3.3: Troubleshoot common software, application, and OS security issues.
Study Guide Section: Troubleshooting login and authentication issues, especially with SSO services.

by Kelly at Dec 15, 2025, 11:19 PM

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