Exam 220-1201 Topic 1 Question 6 Discussion

Actual exam question for CompTIA's 220-1201 exam
Question #: 6
Topic #: 1
An end user's domain password expires while they are working from home. The end user tries to reset the password using Ctrl+Alt+Delete and then receives the following message:
Configuration information could not be read from the domain controller, either because the machine is unavailable or because access is denied.
Which of the following will resolve this issue?

Suggested Answer: B Vote an answer

To change adomain passwordfrom a remote location, the system must communicate with thedomain controller. Since the user is working from home, they need toconnect to the corporate VPNto establish that secure connection. Without it, the password change cannot be authenticated.
Option A:Restarting will not resolve the lack of connection to the domain controller.
Option C:Resetting the password in AD could help, but doesn't let the user reset it themselves.
Option D:The user may already be on Wi-Fi; the issue is with connecting to thecorporate network, not local.
CompTIA A+ Core 1 Exam Objective Reference:
Objective 1.6: Given a scenario, configure basic mobile device network connectivity and application support.

by Joyce at Oct 18, 2025, 12:55 PM

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