Exam 220-1201 Topic 1 Question 121 Discussion

Actual exam question for CompTIA's 220-1201 exam
Question #: 121
Topic #: 1
An end user reports that their laptop shuts down when they undock it. Even when using a new charging cable, the issue persists. Which of the following should the technician do next?

Suggested Answer: D Vote an answer

If a laptop shuts down when undocked and remains powered off even with a new charging cable, the internal battery is likely faulty and cannot hold a charge. Replacing the battery is the next troubleshooting step.
From the CompTIA A+ 220-1101 Official Study Guide, Objective 4.1 - Troubleshoot common hardware problems:
"If a laptop only works when docked or connected to AC power, and a replacement cable does not resolve the issue, the internal battery may need to be replaced." Verified Source:
* CompTIA A+ Core 1 (220-1101) Official Study Guide, Chapter 4: Troubleshooting Mobile Devices
* CompTIA Exam Objectives 220-1101, Domain 4.1

by Evan at Oct 09, 2025, 11:13 AM

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