Exam 220-1202 Topic 1 Question 133 Discussion

Actual exam question for CompTIA's 220-1202 exam
Question #: 133
Topic #: 1
A technician installs VPN client software that has a software bug from the vendor. After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps getting an error message that the network adapter for the VPN already exists. Which of the following should the technician do next to mitigate this issue?

Suggested Answer: D Vote an answer

Comprehensive and Detailed Explanation From Exact Extract:
VPN clients often create virtual network adapters. If the software wasn't uninstalled properly or crashed during install, leftover (often hidden) virtual adapters can prevent reinstallation. The proper solution is to delete hidden network adapters using Device Manager (with "Show hidden devices" enabled).
A: OS updates won't fix a leftover driver or adapter issue.
B: Mapping an adapter to the software is not a standard or viable solution.
C: Firmware updates apply to physical adapters, not virtual VPN adapters.
Reference:
CompTIA A+ 220-1102 Objective 3.1: Troubleshoot common Windows OS and network issues.
Study Guide Section: Troubleshooting network adapter conflicts and VPN client errors

by Alston at Oct 05, 2025, 08:56 AM

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